Terms of service

Welcome to [STORE NAME]. These Terms of Service ("Terms") govern your use of our website and services. By accessing or using our website, placing an order, or creating an account, you agree to comply with these Terms. If you do not agree with any part of these Terms, please refrain from using our website.

1. Eligibility

By using this website, you confirm that:

  • You are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.
  • You have the legal capacity to enter into a binding agreement.
  • The information you provide is accurate, complete, and up to date.

2. Account Terms

If you create an account with [STORE NAME], you are responsible for:

  • Maintaining the confidentiality of your account credentials.
  • Restricting access to your account.
  • Ensuring that your account information remains accurate and updated.
  • Accepting responsibility for all activities that occur under your account.

We reserve the right to suspend or terminate accounts that violate these Terms or engage in fraudulent or unauthorized activities.

3. Products and Services

We strive to display our products as accurately as possible. However, we do not guarantee that:

  • Product images will exactly match the actual product due to differences in screen settings, lighting, or manufacturing variations.
  • Product descriptions are completely error-free.
  • All products will always be available.

We reserve the right to modify, discontinue, or replace products without prior notice.

4. Pricing and Payment

All prices displayed on [STORE NAME] are in Indian Rupees (INR) unless stated otherwise.

We reserve the right to:

  • Change prices without prior notice.
  • Correct pricing errors.
  • Cancel orders placed with incorrect pricing due to technical or human errors.

Payments may be made using approved payment methods available during checkout, including debit cards, credit cards, UPI, net banking, wallets, Cash on Delivery (if available), and other supported payment options.

Payment information is processed securely through trusted third-party payment gateways. We do not store your complete payment card details.

5. Order Acceptance

Submitting an order does not guarantee acceptance.

We reserve the right to:

  • Accept or reject any order.
  • Cancel orders due to product unavailability.
  • Cancel orders suspected of fraud or unauthorized activity.
  • Refuse service where required by law or business policy.

If your order is cancelled after payment has been received, the applicable refund will be processed through the original payment method.

6. Shipping and Delivery

We aim to dispatch orders within [BUSINESS DAYS] after order confirmation unless otherwise specified.

Delivery timelines may vary depending on:

  • Customer location
  • Courier partner availability
  • Public holidays
  • Weather conditions
  • Unexpected operational delays

While we work with reliable logistics partners, delivery dates are estimates and are not guaranteed.

Customers are responsible for providing accurate shipping information. We are not liable for delays or failed deliveries resulting from incorrect or incomplete addresses.

7. Returns, Refunds, and Cancellations

Our Return and Refund Policy governs all returns and refunds.

Generally:

  • Return requests must be initiated within [RETURN PERIOD] of delivery.
  • Returned products must be unused, undamaged, and in their original packaging unless the item is defective or damaged.
  • Certain products may not be eligible for return due to hygiene, customization, or legal restrictions.

Approved refunds will be processed to the original payment method within [REFUND BUSINESS DAYS] after successful inspection of the returned product.

Please refer to our separate Return & Refund Policy for complete details.

8. Intellectual Property

All content on [STORE NAME], including but not limited to:

  • Logos
  • Product images
  • Graphics
  • Icons
  • Website design
  • Text
  • Videos
  • Trademarks

is the property of [STORE NAME] or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

9. Prohibited Uses

You agree not to:

  • Violate any applicable law or regulation.
  • Use the website for fraudulent or unlawful purposes.
  • Attempt to gain unauthorized access to our systems.
  • Upload malicious software, viruses, or harmful code.
  • Interfere with the operation or security of the website.
  • Impersonate another individual or entity.
  • Misuse promotional offers or discount codes.
  • Use automated bots, scraping tools, or similar technologies without authorization.

Violation of these Terms may result in suspension or termination of your access to the website.

10. Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for:

  • Their content
  • Privacy practices
  • Availability
  • Products or services offered by third parties

Accessing third-party websites is at your own risk.

11. Limitation of Liability

To the maximum extent permitted by applicable law, [STORE NAME], its owners, employees, affiliates, partners, and service providers shall not be liable for any:

  • Indirect damages
  • Incidental damages
  • Consequential damages
  • Loss of profits
  • Loss of business
  • Loss of data
  • Delays beyond our reasonable control

Our total liability, if any, shall not exceed the amount paid by the customer for the relevant order giving rise to the claim.

Nothing in these Terms limits liability where such limitation is prohibited under applicable law.

12. Indemnification

You agree to indemnify and hold harmless [STORE NAME], its directors, employees, affiliates, and partners against any claims, damages, liabilities, costs, or expenses arising from:

  • Your misuse of the website.
  • Your violation of these Terms.
  • Your infringement of the rights of any third party.

13. Force Majeure

We shall not be held responsible for delays or failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters
  • Floods
  • Fires
  • Pandemics
  • Government actions
  • Labor disputes
  • Internet outages
  • Transportation disruptions

14. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India.

Any disputes arising out of or relating to these Terms or your use of the website shall be subject to the exclusive jurisdiction of the competent courts located in [CITY, STATE], India, unless otherwise required by applicable law.

15. Changes to These Terms

We reserve the right to update or modify these Terms at any time without prior notice.

Updated Terms will be published on this page with a revised Effective Date.

Your continued use of the website after any changes constitutes acceptance of the updated Terms.

16. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

Store Name: [STORE NAME]

Email Address: [EMAIL ADDRESS]

Business Address: [BUSINESS ADDRESS]

Customer Support: [PHONE NUMBER]

Business Hours: [BUSINESS HOURS]