Refund policy

At [STORE NAME], customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help. Please read our Return & Refund Policy carefully to understand the conditions, process, and timelines for returns, exchanges, and refunds.

1. Return Eligibility

To be eligible for a return, your item must meet the following conditions:

  • The return request is made within [X DAYS] from the date of delivery.
  • The product is unused, unworn, and in its original condition.
  • The product is returned with all original packaging, tags, labels, manuals, and accessories.
  • The item shows no signs of misuse, damage, or alteration caused after delivery.
  • A valid proof of purchase or order number is provided.

We reserve the right to refuse returns that do not meet the above conditions.

2. How to Request a Return

To initiate a return:

  1. Contact our customer support team at [EMAIL ADDRESS].
  2. Provide your:
    • Order Number
    • Product Name
    • Reason for Return
    • Photos or videos (if the item is damaged, defective, or incorrect)
  3. Our team will review your request and provide further instructions.

Please do not send any product back without receiving return authorization from our support team.

3. Return Timeframe

Return requests must be submitted within [X DAYS] of receiving your order.

Requests made after this period may not be eligible for a return or refund unless required under applicable consumer protection laws.

4. Refund Process

Once your returned item is received and inspected:

  • We will notify you about the approval or rejection of your refund.
  • If approved, your refund will be processed to the original payment method used during purchase.
  • Refunds typically take [REFUND PROCESSING TIME] to reflect in your account, depending on your bank or payment provider.

Shipping charges (if any) are generally non-refundable unless the return is due to our error or a defective product.

5. Exchange Policy

We offer exchanges for eligible products in the following situations:

  • The item received is defective.
  • The item is damaged during transit.
  • You received the wrong product.
  • Size or variant exchanges (if applicable).

Exchange requests must be made within [X DAYS] of delivery.

Replacement products are subject to stock availability.

If the requested replacement is unavailable, we may offer a refund or store credit, depending on the situation.

6. Damaged, Defective, or Incorrect Products

If you receive a product that is:

  • Damaged
  • Defective
  • Missing parts
  • Incorrect

please contact us within [X HOURS/X DAYS] of delivery.

To help us resolve the issue quickly, please include:

  • Your Order Number
  • Clear photos of the product
  • Photos of the packaging
  • A brief description of the issue

After verification, we will arrange an appropriate resolution, which may include a replacement, refund, or other suitable remedy.

7. Non-Returnable Items

The following items are generally not eligible for return unless they are damaged, defective, or incorrectly delivered:

  • Personal care and hygiene products
  • Beauty products that have been opened or used
  • Innerwear and intimate apparel
  • Perishable goods
  • Gift cards
  • Digital products or downloadable content
  • Customized or personalized products
  • Clearance, final sale, or non-returnable items (where clearly indicated)

Additional product-specific restrictions may apply and will be mentioned on the product page.

8. Return Shipping Costs

If the Return Is Due to Our Error

If the return is the result of:

  • A damaged product
  • A defective product
  • An incorrect item shipped
  • A missing item

[STORE NAME] will bear the return shipping costs.

If the Return Is Due to Customer Preference

If the return is requested because:

  • You changed your mind
  • You ordered the wrong product
  • The product is no longer needed

Return shipping charges may be the customer's responsibility, unless otherwise stated.

9. Order Cancellations

Orders may be cancelled before they are shipped.

Once an order has been dispatched, cancellation may no longer be possible. In such cases, you may request a return after receiving the product, subject to this policy.

10. Refund Exceptions

Refunds may be declined if:

  • The product has been used, damaged, or altered by the customer.
  • Original packaging or accessories are missing.
  • The return request falls outside the eligible return period.
  • The returned item does not match the original order.
  • The item is listed as non-returnable.

11. Delayed or Missing Refunds

If you have not received your refund within the expected timeframe:

  1. Check your bank account or payment method again.
  2. Contact your bank or payment provider, as processing times may vary.
  3. If you still have not received your refund after [REFUND PROCESSING TIME], please contact us at [EMAIL ADDRESS].