Effective Date: [DD/MM/YYYY]

Thank you for shopping with mykrate. We are committed to delivering your orders safely and on time. Please read our Shipping Policy to understand how we process, ship, and deliver your purchases.

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1. Order Processing

All orders are processed within [PROCESSING TIME] after your order has been successfully placed and payment has been confirmed.

• Orders are processed on business days only (Monday to Saturday, excluding public holidays).
• Orders placed on Sundays or public holidays will be processed on the next business day.
• During sales, festivals, or high-demand periods, processing times may be slightly longer.

Once your order has been processed, you will receive a shipping confirmation email or SMS containing your tracking details.

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2. Shipping Methods

We partner with reliable courier and logistics providers to ensure safe and timely delivery.

Available shipping methods may include:

• Standard Shipping
• Express Shipping (if available)
• Cash on Delivery (COD) (if available)

The shipping options available for your order will be displayed during checkout based on your delivery location.

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3. Delivery Timeframes

Estimated delivery times are as follows:

Please note that these are estimated delivery times and may vary due to courier operations, weather conditions, public holidays, or other unforeseen circumstances.

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4. Shipping Charges

Shipping charges are calculated during checkout.

Examples:

• Standard Shipping: [SHIPPING COST]
• Express Shipping: [EXPRESS SHIPPING COST]
• Free Shipping: Available on orders above ₹[FREE SHIPPING AMOUNT] (if applicable)

Any applicable shipping charges will be clearly displayed before you complete your purchase.

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5. Order Tracking

Once your order has been shipped, you will receive a confirmation email and/or SMS containing:

• Your Order Number
• Courier Partner Name
• Tracking Number
• Tracking Link

You can use this information to track your shipment until it reaches your doorstep.

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6. Delivery Attempts

Our courier partners typically make multiple delivery attempts before returning a package.

If delivery is unsuccessful due to:

• Incorrect address
• Customer unavailable
• Incorrect contact number
• Refusal to accept delivery

the package may be returned to us. Additional shipping charges may apply for re-shipping the order.

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7. Delivery Delays

While we strive to deliver every order on time, delays may occasionally occur due to:

• Bad weather
• Natural disasters
• Public holidays
• High order volumes
• Transportation disruptions
• Government restrictions
• Courier partner delays

If your order is significantly delayed, please contact our customer support team, and we will assist you in tracking your shipment.

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8. Damaged or Missing Packages

If your order arrives damaged or if any items are missing:

• Contact us within [X] days of receiving your order.
• Include your Order Number.
• Share clear photos of the package and product (if damaged).

We will review the issue and provide an appropriate resolution in accordance with our Return & Refund Policy.

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9. Incorrect Shipping Address

Customers are responsible for providing an accurate shipping address at checkout.

If you notice an error in your shipping address, please contact us immediately at [EMAIL ADDRESS]. Once an order has been shipped, we may not be able to modify the delivery address.

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10. Cash on Delivery (If Available)

For eligible locations, Cash on Delivery (COD) may be available.

Please note:

• COD availability depends on your delivery PIN code.
• Additional COD charges may apply.
• Customers must make the full payment at the time of delivery.

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11. Lost Shipments

If your tracking information indicates that your package has been delivered but you have not received it:

1. Check with family members, neighbors, or your building's reception/security.
2. Contact the courier partner.
3. Reach out to our support team at [EMAIL ADDRESS] for assistance.

We will work with the courier partner to investigate the issue.